arthritis medicines

Shipping

All our products ship nationwide.

Special Packaging – All raw food and bones are shipped frozen in special styrofoam-boxes with dry ice. The handling surcharge is to cover the cost of the dry ice and special packaging.

Monday or Tuesday Shipping – All frozen raw orders will ship Monday or Tuesday

FedEx Home Dellivery Service – The least expensive shipping method is FedEx Home Delivery Service. Delivery time frames vary depending on the state shipped to, but in most cases your delivery will be on Friday. (3 days). We strongly recommend upgrading to an express delivery service (see below) if you will not be available to receive your order and place it in the freezer at the time of delivery (we cannot offer refunds or reships on thawed food that is not received by a person at the time of delivery).

FedEx Express Service – We do offer Overnight, 2 Day, and 3 Day service. We encourage you to choose one of these express services if you are unable to personally receive your food at the time of delivery.  Alaska, Hawaii and Puerto Rico must use 2 Day or Overnight Delivery. We cannot offer refunds or reships on thawed food that is not signed for by a person at the time of delivery.

Delivery Instructions – Please ship to an address where someone will be available to accept the order. If this is not possible, please leave a note for the FedEx delivery person on the scheduled day of delivery with instructions on where to leave it (that is not in the hot sun). The food will only stay frozen for up to 3 1/2  days from shipment, so if it is not able to be delivered or it sits outside after delivery, there is a possibility that the food will begin to thaw. We cannot accept returns or offer refunds or reships for orders that are unable to be delivered or that are not signed for by a person at the time of delivery. We are unable to send frozen raw food orders with “Shipper Release,” so please leave your delivery driver a note if you think they will not leave the package with no one home.

Please call or email to make any special arrangements so we can help accommodate your needs. Call 641 209-6665 or email David@RawPrey.com